Delivery times
Our Standard delivery takes 4—6 working days, however, we can offer a ‘Next Working Day’ or ’48 Hour Delivery’ service if you need your order quickly.
Please note that
- we do not deliver on Saturdays and Sundays.
- Orders for next day and 48 hour Delivery must be placed before 2pm.
- All orders placed with delivery on Saturday, Sunday or public holidays will be shipped the next business day.
Can I receive my order at a different address?
Yes absolutely! When you place your order, you can add a different delivery address. If the billing address is different from your delivery address, the invoice will always be sent to your billing address. Remember that your billing address is the address where your payment card is registered.
Regular Shipping is FREE within the UK.
- 24hr and 48hr delivery is available to most areas (except Highlands, Islands and Northern Ireland),
Please call for details.
- Items less than 30kg will be shipped as parcels.
- Items over 30kg will be shipped as pallets.
Last minute for next day delivery
2 pm is the latest time you can order online for next-day delivery.
Transport services
We use a variety of carriers depending on the size of the package and the shipping address, including DHL and DPD.
Order tracking
We can track all orders through our package tracking system and will let you know where your order is at any time. Email our Customer Service Department or call +447446199289 or Britishfitnes.co.uk within the following hours:
Day Hours
Monday to Friday 8:30am – 4:30pm
Track your order online
To view your details:
- Sign in to your account
- Select from the account page menu.
You can now view the details and check the status of an order by clicking the link located next to any particular line item.
Order status explanation –
Earring
Your order has been accepted and will start processing soon.
Processing
Your order is being processed in our system.
Picking in progress
Your order is being collected and packed in our warehouse.
Pending payment
We’re waiting for payment confirmation.
PayPal pending
Your payment is pending through PayPal.
Payment review
Your order is on hold due to a payment issue, please contact Customer Service.
On hold
Your order is on hold due to a payment issue, please contact Customer Service for details.
Sent
Your order has been shipped and is on its way.
Cancelled
Your order has been cancelled. Talk to Customer Service if you haven’t requested it.
Back order
Your order is out of stock or a pre-order item and will be processed when stock is available.