Creating an Account
My Account Menu
Ordering
Payment
Shipping & Delivery
Viewing Orders
Refunds/Exchanges
Returns Information
Returns & Replacements
Points
Privacy & Security
Creating an Account
You can now click ‘Create Account’ or choose to sign in using Facebook or Google+, which will use your existing Facebook or Google+ details such as your username and password, saving you from having to remember them. We don’t have access to your Facebook or Google+ data, so it’s totally safe to do so!
Creating a new account: If you are creating an account from scratch, you will be asked for your name, a valid email, and a password. It will also have checkboxes to accept and reject newsletters and other information. You’ll then need to add a billing and shipping address, including a phone number; click the “edit address” or “manage addresses” option on the Account page to do so. Be sure to complete all required fields (indicated with a red asterisk).
Sign in with Google+ or Facebook: Click the appropriate option and an account will be generated for you using the email address of your Facebook or Google account. It will also have checkboxes to accept and reject newsletters and other information. You’ll then need to add a billing and shipping address, including a phone number; click the edit address or “manage addresses” option on the Account page to do so. Be sure to complete all required fields (indicated with a red asterisk).
Once you’ve done that, you’re all set!
My account menu
The My Account menu contains eight sections. They are the following:
Account Dashboard – An overview of your account, showing your recent orders, your points balance, contact information and address book.
Quick Order – From this screen you can place a quick order for any product for which you know the product code.
Account Information: Edit your name, email address, password, and email contact preferences here.
Address Book – Add and edit billing and shipping addresses in this section.
My Orders – View information about the orders you have placed.
My Product Reviews – View product reviews you’ve written on the British Fitness product pages.
Newsletter Subscriptions: Sign up for our newsletter here.
My Points and Rewards: View your points summary, earnings and spending information.
Order
To place an order with us, click the green “Buy Now” or yellow “Pre-Order” button on the product you wish to purchase. You can also change the quantity of the item by changing the value in the quantity box. All selected products will be added to your basket (and a status message on the screen will confirm this). When you’re done shopping and ready to complete your order, simply click the basket icon or the total price in the green box in the top right corner, and you’ll be taken to the “Shopping Basket” screen.
The “Shopping Cart”; screen shows you the product(s) you have chosen, the quantity of each item you have selected, the price (not including shipping) and how many Points you will earn for your purchase.
If you have Points in your Gyms World account, you can apply them here for a discount equal to 1 pence per point (e.g. 100 points = £1) using the ‘Spend your points’ slider. You can also enter any discount codes you have received from us in the “Discount” box.
Once you are satisfied with the contents of your basket, simply click the green checkout button to complete your purchase. If you decide you need to add more items, simply click on the British Fitness logo in the top left corner or browse through the category menu bar. You can of course go back to your basket at any time by clicking on the green basket icon or on the total price in the upper right corner of the screen.
On the “Pay” screen you will be asked to select a billing address from your address book. You can select to ship to the same address using the checkbox, or select to ship to an alternate address. Please note that you must have an alternate address available in your address book, or you will need to select “New” Address” from the dropdown menu.
Next, choose your preferred shipping method from the available options, then select your payment method from Credit/Debit Card or PayPal.
Please review your order details carefully before clicking the “Order Now” button.
Credit/debit card payment: carefully enter your card details on the “Payment Details” screen, making sure to complete all required fields. Card number, expiration date, CSV (last three digits on the signature strip), and issue number (when present) are required. Press Continue to make your payment. Your details will then be verified with your card provider or bank, and your order will either be approved and completed or declined. If you have any problems with your credit card payment, please contact your bank or our customer service on +447446199289.
Pay with PayPal: You will be redirected to the PayPal site to complete your order. You will need your PayPal username and password to log in. Just follow the instructions on the screen to complete your transaction.
You can now view your completed orders in the ,My Order”; section of the “My Account” “Menu”.
Pay
We accept payments in Pounds Sterling or Euros.
Payment can be made by VISA, MasterCard, Maestro, PayPal or Amazon Pay. We do not accept American Express.
Shipping and delivery
Delivery times
Standard delivery is 5-7 working days, however we can offer a ‘Next Working Day’ or ’48 Hour Delivery’ service if you need your order quickly.
Please note that we do not deliver on Sunday, and Saturday delivery must be specifically selected if you require a weekend delivery. Any overnight and 48 hour deliveries must be made by 2:00 p.m. All orders placed with “next day” delivery on Saturday, Sunday or public holidays will be shipped the next business day.
Can I receive my order at a different address?
Yes. When you place your order, you can add a different delivery address. If the billing address is different from your delivery address, the invoice will always be sent to your billing address. Remember that your billing address is the address where your payment card is registered.
Shipping costs
Cost Method
Standard £4.99
48 hours £6.99 Minimum charge (depending on weight)
£8.99 minimum next day charge (based on weight)
24 and 48 hour delivery is available to most areas (except Highlands, Islands and Northern Ireland), please call for details.
Items less than 30kg will be shipped as parcels. Items over 30kg will be shipped as pallets.
The standard delivery charge for a single large item weighing over 30kg is £40 (deliveries to certain locations may cost more)
Items being shipped to the Highlands, Islands and Northern Ireland may incur an additional shipping charge. If the shipping cost is different from the previous one, we will contact you to advise you. Your package will not be sent until you have accepted the shipping costs.
Last minute for next day delivery
2pm is the latest time you can order online for next day delivery.
Transport services
We use a variety of carriers depending on the size of the package and the shipping address, including DHL and DPD
Order tracking
We can track all orders through our package tracking system and will let you know where your order is at any time. Email our Customer Service Department or call +447446199289 or Britishfitnes.co.uk within the following hours:
Day Hours
Mon-Fri 8.30am – 4.30pm
Order display
To view the status of any order you’ve placed, sign in to your account and then select “My Orders” from the account page menu.
You can now view the details and check the status of an order by clicking the “View” link located next to any particular line item.
Order status explanation –
Earring
Your order has been accepted and will begin processing shortly
Processing
Your order is being processed through our system
Picking in progress
Your order is being collected and packed in our warehouse.
Pending payment
Your order is waiting for successful payment
PayPal pending
Your order is pending PayPal payment
Payment review
Your order is on hold due to a payment issue, please contact Customer Service
On hold
Your order is on hold due to a payment issue, please contact Customer Service for details.
Sent
Your order is on the way
Cancelled
Your order has been cancelled. Talk to Customer Service if you haven’t requested it.
Back order
Your order is out of stock or a pre-order item and will be processed when stock is available
Returns/Exchanges
In addition to your legal rights, our goodwill return policy allows you a refund or exchange for products purchased online or in-store with proof of purchase within 30 days of purchase. Products must be returned unused and in their original packaging. The original shipping charge will not be refunded unless the item is defective or damaged. See our returns information for more details.
Return information
Cancel an order –
If you have placed an order on our website and wish to cancel it, please contact our Customer Service team on +447446199289 or Britishfitnes.co.uk as soon as possible. If the order has already been shipped, we may try to ask the couriers to return the items here, or you may refuse delivery when delivery is attempted.
Failed deliveries –
We ship all of our items with a Leave Safe service, which means they can be left with a neighbour or in a safe place if you’re not home. The courier will photograph the item and the place where it is left as proof of delivery. If this is a problem, please contact our Customer Services team on +447446199289 or Britishfitnes.co.uk before ordering so we can discuss alternative delivery options.
Couriers will attempt delivery a total of three times before returning the package to us. If the courier has been unable to deliver and there has been no safe place or neighbour to leave the package with, it will be returned to us and we will process a refund.