In addition to your legal rights, our goodwill return policy allows you a refund or exchange for products purchased online or in-store with proof of purchase within 30 days of purchase. Products must be returned unused and in their original packaging. The original shipping charge will not be refunded unless the item is defective or damaged. See our returns information for more details.
Return information
Cancel an order –
If you have placed an order on our website and wish to cancel it, please contact our Customer Service team on +447446199289 or Britishfitnes.co.uk as soon as possible. If the order has already been shipped, we may try to ask the couriers to return the items here, or you may refuse delivery when delivery is attempted.
Failed deliveries –
We ship all of our items with a Leave Safe service, which means they can be left with a neighbour or in a safe place if you’re not home. The courier will photograph the item and the place where it is left as proof of delivery. If this is a problem, please contact our Customer Services team on +447446199289 or Britishfitnes.co.uk before ordering so we can discuss alternative delivery options.
Couriers will attempt delivery a total of three times before returning the package to us. If the courier has been unable to deliver and there has been no safe place or neighbour to leave the package with, it will be returned to us and we will process a refund.
Returns and replacements
Defective Items:
Before returning a faulty item to us, please contact our Customer Service department on +447446199289. We will usually ask for a photograph showing the fault of the item, but in some cases we may request that the item be returned to us for inspection. If the item is faulty, we will repair or replace it as necessary.
We will not refund shipping charges for any item returned to us without confirmation from our Customer Service department.
Non-defective items:
If any item does not meet your expectations, you may return it to the mailing address below. It must be returned unused within 30 days of receiving your order. We recommend that you obtain proof of return from the carrier.
The maximum processing time for refunds is 15 days.
Address for Returns:
British Fitness
98 Southend Road
London
E6 2AA